Return Policy

1. Your Right to Cancel (Under Consumer Contracts Regulations 2013)

If you are a customer in the UK, you have the right to cancel your order within **14 days** of receiving your goods for any reason. This is known as the cooling-off period."

To cancel your order, you must notify us in writing (e.g., via email or through our website)
within this 14-day period. Once we receive your cancellation notice, you will have **14
days** to return the goods to us.

2. Eligibility for Returns

To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- You must provide proof of purchase (e.g., order number or receipt).

3. How to Return an Item

To return an item:
1. Contact us at [insert email address or contact form link] to request a return.
2. Pack the item securely in its original packaging.
3. Include any accessories, tags, or free gifts that came with the item.
4. Send the item to the address we provide.

4. Return Shipping Costs

- If you are returning an item because you changed your mind, you will be responsible for the return shipping costs.
- If the item is faulty, damaged, or incorrect, we will cover the return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your
refund. If approved, your refund will be processed within **14 days** using the original
payment method.

Please note:- Refunds will not include original shipping costs unless the return is due to our error (e.g., faulty or incorrect item).
- Refunds may take additional time to appear in your account, depending on your payment provider.

6. Faulty or Damaged Items (Under Consumer Rights Act 2015)

If your item is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. Please contact us within **30 days** of receiving the item to arrange a return.

7. Non-Returnable Items

Certain items are exempt from returns unless they are faulty:
- Perishable goods (e.g., food, flowers).
- Personalized or custom-made items.
- Intimate or sanitary products.

8. Exchanges

If you need to exchange an item, please contact us first. Exchanges are subject to availability.

9. Contact Us

If you have any questions about our return policy, please contact us at: - Email: info@clever-casa.co.uk